Student loan -- Dealing with your lender or servicer -- Complaint #12025171
Complaint Overview
Complaint ID: 12025171
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Georgia
ZIP Code: 30344
Date Received: 2025-02-10T12:00:00-05:00
Date Sent to Company: 2025-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint because I am concerned that my personal and financial student loan information may have been accessed without my consent due to reports that the Department of Government Efficiency ( DOGE ) and XXXX XXXX team were granted access to U.S. Department of Education systems. Details of My Student Loans Loan Servicer : Aidvantage Loan Type : Federal Direct Loans ( Subsidized & Unsubsidized ) Total Loan Amount : {$39000.00} Number of Loans : 8 loans Schools Attended : XXXX XXXX ( XXXX ) & XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX First Loan Disbursed : XX/XX/XXXX What Happened On XX/XX/XXXX, I became aware through a XXXX XXXX news report that unauthorized third parties may have had access to borrower information within the U.S. Department of Education. I have not been notified by my loan servicer or the Department of Education regarding whether my personal data was accessed, shared, or misused. This raises concerns of a potential violation of the Privacy Act of 1974 and the Family Educational Rights and Privacy Act ( FERPA ).
Frequently Asked Questions
What is Complaint #12025171 about?
Complaint #12025171 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-02-10T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.