Credit card -- Problem when making payments -- Complaint #12009644
Complaint Overview
Complaint ID: 12009644
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: California
ZIP Code: 91011
Date Received: 2025-02-09T12:00:00-05:00
Date Sent to Company: 2025-02-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
JPMorgan Chase Bank , N.A . ( " Chase '' ) unilaterally terminated my banking relationship by closing all my accounts, including checking and credit card accounts, without prior notice or justification. This abrupt action resulted in the immediate suspension of my online banking access, thereby preventing me from monitoring account balances, recent transactions, or payment statuses. I had previously established automatic payments for my credit card accounts, ensuring full payment each month from my Chase checking account. Due to the account closures, these automatic payments were not processed, leading to missed payments. Upon contacting Chase 's customer service multiple times, I was informed that no further information could be provided, nor could my account access be restored.
Frequently Asked Questions
What is Complaint #12009644 about?
Complaint #12009644 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-02-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.