Credit card -- Other features, terms, or problems -- Complaint #12003575
Complaint Overview
Complaint ID: 12003575
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Pennsylvania
ZIP Code: 180XX
Date Received: 2025-02-08T12:00:00-05:00
Date Sent to Company: 2025-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Second email today ; second time I'm reporting. Different sender. It's an almost believable email telling me there are restrictions on my CHASE credit card. Earlier I received one, which I reported, saying security has been violated ; someone is purchasing XXXX XXXX with my card. This time the sender was XXXX. I know it is fraud because I click on the sender 's name immediately and it is not from Chase. They want me to click on their links ( I'm not that stupid ) and that's where I stop reading. Here is the second email ; Chase Logo Account Update Important : Please contact us or use the secure link - To help protect against fraud, we restricted and may need to close your account soon : At Chase, we're always working to keep your money safe. Due to recent activity, or because we need more information from you, we have restricted your accounts and may need to close it soon. We understand this is inconvenient, but protecting against fraud is a top priority. Please act quickly to better understand the restriction on your account- you may be able to provide the information needed to keep it open. Here 's what you should do Click the secure link below to quickly provide the necessary information to lift these restrictions ; otherwise, your account may be closed Secure Link Chase Mobile app is available for select mobile devices. Message and data rates may apply. This service email was sent based on your alert settings. Use the Chase Mobile app or visit chase.com/alerts to view or manage your settings. Chase can not guarantee the delivery of alerts and notifications. Wireless or internet service provider outages or other circumstances could delay them. You can always check chase.com or the Chase Mobile app for the status of your account. To protect your personal information, please don't reply to this message. Chase won't ask for confidential information in an email. If you have concerns about the authenticity of this message or have questions about your account visit chase.com/CustomerService for ways to contact us. Your privacy
Frequently Asked Questions
What is Complaint #12003575 about?
Complaint #12003575 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-02-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.