Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11995313
Complaint Overview
Complaint ID: 11995313
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 90017
Date Received: 2025-02-07T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
What happened? On XX/XX/scrub> 2025, I was a victim of a phishing scam that led to an unauthorized XXXX transaction on my Bank of America ( BOA ) account. The scammers impersonated BOAs fraud department and tricked me into making a XXXX transfer under false pretenses. Here is a detailed account of what happened : Fraudulent XXXX Message I received a text message from what appeared to be Bank of America Fraud Prevention, stating that a XXXX transfer of {$810.00} had been attempted on my account. The message prompted me to confirm the transaction by replying YES if valid, or NO if fraudulent. Believing this was a legitimate security check, I immediately replied NO to indicate that I did not authorize the transaction. Fraudulent Phone Call from Impersonated BOA Agent Shortly after replying, I received a phone call from someone claiming to be from BOAs fraud department. The caller sounded professional and knew my full name, address, email, and partial account details, making them seem legitimate. The person reassured me that BOA was investigating fraudulent activity on my account and that immediate action was required to reverse the unauthorized XXXX transaction. Fraudulent XXXX XXXXransaction The scammer instructed me to " reverse '' the unauthorized XXXX transaction by sending the same amount ( {$810.00} ) via XXXX to a secure BOA recovery account. They claimed this step was necessary to block the scammers access to my funds and secure my account. Trusting their instructions, I followed their guidance and unknowingly sent the money to a fraudulent recipient. Discovery of the Fraud & Immediate Reporting A few hours later, I became suspicious and researched similar scams online. I immediately called BOAs official customer service and was informed that this was a well-known social engineering scam. I filed a fraud claim with BOA, but they denied my dispute, stating that XXXX transactions are final, even though I was a victim of fraud.
Frequently Asked Questions
What is Complaint #11995313 about?
Complaint #11995313 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-02-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.