Checking or savings account -- Managing an account -- Complaint #11957525
Complaint Overview
Complaint ID: 11957525
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Missouri
ZIP Code: 63026
Date Received: 2025-01-22T12:00:00-05:00
Date Sent to Company: 2025-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Upon information and belief, on or about the XXXX day of XX/XX/XXXX there was a Chase Fraud Protection placed on one of my accounts for the amount of {$4000.00}. These funds were spent at a XXXX XXXX XXXX in XXXX XXXX, Oklahoma. On the XXXX day of XX/XX/XXXX, a transaction of {$32.00} was spent at XXXX XXXX XXXX XXXX. Upon my release from XXXX in XXXX, I noticed all these transactions that were in my email. At that moment I started contacting Chase Bank XXXX XXXX, the first person who worked my case did not proceed by the handbook, later I was assigned case number XXXX and was told XXXX who XXXX for the XXXX would be working my case. After not hearing back from the executive office, I decided to contact them back, that's when I was informed to go into a branch and complete a Declaration of Lost, Stolen, Or Destroyed Cashier 's Check. As instructed, I went into a branch where I came in contact with XXXX XXXX XXXX who processed all my documents. XXXX of the declarations were for {$18000.00} and the other was for {$27.00}. After me and XXXX XXXX XXXX spoke with the XXXX XXXX we were told to fax the documents over to XXXX. After the forms were sent and accepted by the XXXX XXXX, we were told I would receive my funds in XXXX hours to the checking account that was newly opened. After I didn't receive the funds as told I went back to see XXXX XXXX a XXXX XXXX and informed her that the funds hasn't come into my account. We then called the XXXX XXXX and asked what happened to me receiving my funds in XXXX hours. We were not given a verbal reason the funds were not placed into my account. There were XXXX { XXXX } XXXX Cashier Checks sent out to an XXXX address by JP Morgan Chase Bank that were never cashed and sent back to JP Morgan Chase Bank. There were various accounts that I held at JP Morgan Chase Bank that I have been refused access to. This matter has been going on now for XXXX { XXXX } years and yet has it been resolved by JP Morgan Chase Bank. I have been told on numerous occasions to open a new bank account, and the funds would be placed into my account, no funds have been placed in either account I held at JP Morgan Chase Bank.
Frequently Asked Questions
What is Complaint #11957525 about?
Complaint #11957525 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.