Credit card -- Problem when making payments -- Complaint #11936864
Complaint Overview
Complaint ID: 11936864
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Oklahoma
ZIP Code: 731XX
Date Received: 2025-02-04T12:00:00-05:00
Date Sent to Company: 2025-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/scrub>XXXX ; I processed a one-time payment of XXXX It did NOT process within the before/by XXXX XXXX XXXXXXXX time as stated so I cancelled the payment and on XXXX before XXXX XXXX after Midnight the payment processed by deducting {$4.00} from my XXXX prepaid checking account anyway even though it is not due to it not being due until XXXX XXXX XXXX and is the minimum payment amount due is/will be {$45.00} a month until repaying the {$750.00} credit card loan balance. My issue now is that the credit card site reads- {$4.00} adjustment though it's not increased to decrease my actual overall almost {$750.00} balance due on the credit card.
Frequently Asked Questions
What is Complaint #11936864 about?
Complaint #11936864 was filed against Continental Finance Company, LLC regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-02-04T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.