Credit card -- Problem with a purchase shown on your statement -- Complaint #11910772
JPMorgan Chase Fails to Resolve Credit Card Purchase Dispute
Complaint Overview
Complaint ID: 11910772
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 92835
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The credit card company's failure to resolve a dispute about a purchase suggests potential issues with their dispute resolution process or the validity of the consumer's claim.
Consumer Sentiment: negative
Topics: Credit card disputes, Purchase disputes, Billing errors
AI Analysis
CFPB complaint 11910772 was filed against JPMORGAN CHASE & CO. regarding Credit card (General-purpose credit card or charge card), specifically about "Problem with a purchase shown on your statement". A consumer disputed a purchase on their credit card statement with JPMORGAN CHASE & CO., but the company closed the case with an explanation, indicating a lack of resolution. The complaint was received on January 31, 2025 from California. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should meticulously document all communication and evidence related to purchase disputes and be prepared to escalate if the initial resolution is unsatisfactory.
Legal Context & Consumer Protection Laws
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts, on their credit card statements.
Regulatory Insight
Companies must adhere to FCBA timelines and procedures for investigating and resolving billing disputes, with potential penalties for non-compliance.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The consumer's state of residence is not provided, which could be relevant if state-specific consumer protection laws apply.
Industry Comparison
Credit card companies generally have established dispute resolution processes, but the effectiveness and fairness of these processes can vary.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11910772 about?
CFPB complaint 11910772 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Credit card company isn't resolving a dispute about a purchase on your statement". This complaint was filed against JPMORGAN CHASE & CO. on January 31, 2025.
Which company is complaint 11910772 filed against?
Complaint 11910772 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 11910772?
JPMORGAN CHASE & CO. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11910772 filed?
Complaint 11910772 was received by the CFPB on January 31, 2025. It was sent to JPMORGAN CHASE & CO. on February 3, 2025.
What state was complaint 11910772 filed from?
Complaint 11910772 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 11910772?
Dispute information is not available for complaint 11910772.
What product category is complaint 11910772 about?
Complaint 11910772 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 11910772 submitted?
Complaint 11910772 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11910772?
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts, on their credit card statements. This relates to a Credit card complaint against JPMORGAN CHASE & CO. involving "Problem with a purchase shown on your statement".
How likely is complaint 11910772 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11910772?
This complaint is rated as medium risk. The credit card company's failure to resolve a dispute about a purchase suggests potential issues with their dispute resolution process or the validity of the consumer's claim.
What regulatory actions apply to complaint 11910772?
Companies must adhere to FCBA timelines and procedures for investigating and resolving billing disputes, with potential penalties for non-compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 11910772?
Consumers should meticulously document all communication and evidence related to purchase disputes and be prepared to escalate if the initial resolution is unsatisfactory.
Are there state-specific protections for complaint 11910772?
The consumer's state of residence is not provided, which could be relevant if state-specific consumer protection laws apply. This complaint was filed from California.
How does complaint 11910772 compare to industry norms?
Credit card companies generally have established dispute resolution processes, but the effectiveness and fairness of these processes can vary.
What specific explanation did JPMORGAN CHASE & CO. provide for closing the dispute?
The provided data indicates the case was 'Closed with explanation,' but the nature of that explanation is not detailed. Further inquiry would be needed to understand the company's reasoning.
What steps can the consumer take if they disagree with the 'explanation' provided by the credit card company?
The consumer can escalate the dispute within the credit card company, file a complaint with the CFPB, or explore options for mediation or legal action, depending on the circumstances and the amount in dispute.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.