Credit card -- Trouble using your card -- Complaint #11899359
Complaint Overview
Complaint ID: 11899359
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Tennessee
ZIP Code: 38305
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been a member since XXXX, and have never received ANY line increase. I have tried numerous times over the years with no success. XXXX was the credit bureau of choice that citibank used to make the determinations. My current XXXX score is XXXX, and yet I'm still being denied. This is a violation of 15 U.S.C. 1602 ( f ), and 15 U.S.C 1 & 2. I have escalated the situation on social media in which the citi bank team reached out to me via XXXX ( XXXX ), email, and a phone call from the XXXX office on XX/XX/XXXX to my knowledge. Unfortunately, I was not able to finish conducting a conversation because my infant son was born XX/XX/XXXX, and is still currently receiving treatment for XXXX in the XXXX. When I am in need of the use of my extended " credit '' there should be no reason I am not able to use it. Citibank also received a lawful payment from me via mail, but was never credited to the account. XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #11899359 about?
Complaint #11899359 was filed against Citibank, N.A. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.