Student loan -- Dealing with your lender or servicer -- Complaint #11899053
Complaint Overview
Complaint ID: 11899053
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 17331
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
PHEAA collected my XXXX loan payments, and suddenly defaulted me. I asked why, and they told me I hadnt made a payment in three months. I asked them if theyd stopped billing me, and they shouted at me that it wasnt their responsibility to bill me, it was my responsibility to pay them whether they billed me or not. As a result, my loans are now held by DOJ, and I have a judgement against me by the federal government in the amount of {$110000.00}.
Frequently Asked Questions
What is Complaint #11899053 about?
Complaint #11899053 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.