Checking or savings account -- Managing an account -- Complaint #11898851
Complaint Overview
Complaint ID: 11898851
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Texas
ZIP Code: 75019
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXXXXXX XXXX XXXX owned by Key Bank ) froze my account, which has a {$2000.00} balance, due to a returned deposit I made via their mobile app. The issue occurred because the image capture cut off the first five digits of the account number, causing the check to be returned. They never credited me for that deposit, yet they still locked my account, even though the {$2000.00} balance was unrelated to the returned check. My account has been frozen since XX/XX/XXXX. I called and provided proof, including the original check with the full account number, as well as a notarized affidavit explaining what happened. Despite this, I have yet to hear anything from them. I need access to my money to pay bills
Frequently Asked Questions
What is Complaint #11898851 about?
Complaint #11898851 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.