Checking or savings account -- Managing an account -- Complaint #11898790
Complaint Overview
Complaint ID: 11898790
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 91605
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I woke up at XXXX and saw an {$800.00} withdrawal from my XXXX XXXX I immediately call customer service and report it and they lock my account and transfer me to the claims department. The claims department says that since it had just happened it is still pending therefore there isn't anything they could do at the moment. They tell me to call back next morning when it is posted and file a claim. They transfer me back to customer service where the next agent helps me change my user and password and unlock my account. When I go in the app again while on the phone with them I noticed another {$1200.00} withdrawal. I start panicking and asked them how it's possible if the account was locked and I was on the phone with them, they tell me to go to a branch. In the branch an employee assures me that they won't be able to take any more money since I changed my user and password and to call next morning for the claim. I call again at XXXX next morning ( XX/XX/XXXX ) and filed the claim and they tell me they'd be contacting me between XXXX to XXXX business days. I go to a branch right as they open at XXXX and request for my account information to be changed. They tell me the withdrawals were made in the XXXX XXXX branches and ask if I had ever been ; I have not. They change my information and advised me to withdraw what I have left in the case it is an identity theft situation. I called again XX/XX/XXXX for status and they said to wait 2 more days. I call again XX/XX/XXXX and they said that they are placing the funds in my account the following day and sending a letter regarding the investigation. I noticed no funds yet on XX/XX/XXXX so at XXXX I called again to what I ended being told that my case was denied and they will not be placing the funds in my account because " it is a valid withdrawal and I go to that branch all the time ''. I repeated I have never set foot in those branches it was withdrawn from and the video cameras should prove that. I asked for more information but they just mentioned the letter I should receive in ten days with the denial and mentioned that they can only provide more information through a subpoena.
Frequently Asked Questions
What is Complaint #11898790 about?
Complaint #11898790 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.