Student loan -- Dealing with your lender or servicer -- Complaint #11898263
Complaint Overview
Complaint ID: 11898263
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Minnesota
ZIP Code: 55408
Date Received: 2025-02-02T12:00:00-05:00
Date Sent to Company: 2025-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to express my concerns regarding the management of my student loan account with MOHELA, particularly related to my enrollment in the Saving on a Valuable Education ( SAVE ) Plan. Account Details : Account Statement Date : XX/XX/XXXX Last Payment ( Effective Date ) : XX/XX/XXXX Regular Monthly Payment Amount : {$430.00} Amount Paid Since Last Statement : {$0.00} Past Due Amount : {$880.00} Total Amount Due : {$1300.00} Chronology of Events : Enrollment in SAVE Plan : In XX/XX/XXXX, I collaborated with a MOHELA representative to enroll in the SAVE Plan, resulting in an agreed monthly payment of {$10.00}, no interest, and payments counted towards PSLF. Initial Payment : The first payment of {$10.00} was successfully processed on XX/XX/XXXX. Subsequent Payment Issues : Following the initial payment, I was informed of an injunction affecting the SAVE Plan. Consequently, my monthly payment increased to {$430.00} without prior notification or explanation, leading to account delinquencies. Website Notification : Upon accessing the repayment options on my account, I encountered a message stating, " You are currently in an alternative plan, Contact Us for further assistance. '' Attempts to Resolve the Issue : Phone Calls : Since XX/XX/XXXX, I have made multiple attempts to contact MOHELA 's customer service. Each attempt resulted in extended wait times, often exceeding five hours, without successful resolution. Messages : I have left several messages requesting assistance but have not received any responses. Impact : The unexpected increase in my monthly payment and the lack of effective communication have caused significant financial strain and stress. The accruing delinquencies on my account are a direct result of these unresolved issues. I appreciate your immediate attention to this matter and look forward to a swift resolution.
Frequently Asked Questions
What is Complaint #11898263 about?
Complaint #11898263 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-02-02T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.