Credit card -- Problem with a purchase shown on your statement -- Complaint #11890700
Complaint Overview
Complaint ID: 11890700
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30004
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Chase XXXX credit card : I purchased a XXXX garage door keypad {$57.00} from XXXX 's seller named XXXX XX/XX/year>. I received it and tried to program it with no success. I contacted XXXX through their chat program and was told I had to contact XXXX directly. I then contacted XXXX and the seller agreed to a refund : See uploaded screenshot. I then contacted XXXX customer service and the representative state " it will never work it's a XXXX knockoff ' ''. I then contacted XXXX through their chat program again and they refused to refund my money and would not give me access to a pre printed return label to the seller. I disputed it again and it was denied. I contacted Chase ( my credit card ) after that and sent them documentation supporting my dispute and they refused to credit my account for {$57.00}. So, XXXX first refused my refund and then Chase refused my credit of {$57.00}. I filed a complaint with the FTC and my report number is XXXX.
Frequently Asked Questions
What is Complaint #11890700 about?
Complaint #11890700 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.