Checking or savings account -- Closing an account -- Complaint #11890309
Complaint Overview
Complaint ID: 11890309
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 10977
Date Received: 2025-02-01T12:00:00-05:00
Date Sent to Company: 2025-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account at the citibank location in XXXX XXXX New York on XX/XX/XXXX. Today is now XX/XX/XXXX my account was closed. I come to the location to see no one is able to help me. My account was made for direct deposits for my job, so I wasnt able to deposit money the day I opened it. They are saying its fraud when I havent even put any money into the account yet.
Frequently Asked Questions
What is Complaint #11890309 about?
Complaint #11890309 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-02-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.