Credit card -- Fees or interest -- Complaint #11887999
Credit Card Company Accused of Misleading Interest Charges and Hanging Up on Customer
Complaint Overview
Complaint ID: 11887999
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New Jersey
ZIP Code: 080XX
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: high
The consumer alleges the credit card company is misapplying payments, leading to excessive interest charges and fees, and then terminating communication when the issue is raised, indicating potential deceptive practices.
Consumer Sentiment: negative
Topics: Credit card fees, Interest charges, Payment allocation, Customer service
AI Analysis
CFPB complaint 11887999 was filed against CITIBANK, N.A. regarding Credit card (General-purpose credit card or charge card), specifically about "Fees or interest". A consumer was charged unexpected interest and fees on their credit card despite making payments exceeding the minimum due, and their subsequent complaint call was disconnected. The complaint was received on January 31, 2025 from New Jersey. The company responded with "Closed with explanation".
Consumer Narrative
Called in XX/XX/XXXX2024 to find out why the late fee was still showing up under standard purchases when I submitted payments that were XXXX over minimum due. basically, was told that it not how it works, even though at the bottom of the statement there is a paragraph that says anything above minimum goes to highest XXXX first. XXXX on XXXX purchase showed as {$9.00}. Called today XX/XX/XXXX to complain as to why the standard purchase balance increase to {$37.00} when again I paid well above the minimum to cover any standard balance. Was on the phone for almost XXXX minuets and then they hung up the phone.
What You Should Do -- Consumer Action Plan
Consumers should carefully review their credit card statements, understand the payment allocation hierarchy, and keep detailed records of payments and communications with their card issuer.
Legal Context & Consumer Protection Laws
This situation may involve violations of consumer protection laws related to fair credit billing, truth in lending, and deceptive trade practices.
Regulatory Insight
Regulators may investigate whether the credit card company's payment allocation policies and customer service practices comply with federal consumer financial protection laws.
Resolution Likelihood
likely
State-Specific Consumer Protections
New Jersey consumers are protected by state laws that may offer additional recourse for unfair or deceptive financial practices.
Industry Comparison
This issue is common across the credit card industry, where payment allocation and fee structures can be complex and sometimes lead to consumer disputes.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11887999 about?
CFPB complaint 11887999 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Fees or interest", specifically "Charged too much interest". This complaint was filed against CITIBANK, N.A. on January 31, 2025.
Which company is complaint 11887999 filed against?
Complaint 11887999 was filed against CITIBANK, N.A.. You can view all complaints against this company on their profile page at /company/citibank-n-a.
What was the company's response to complaint 11887999?
CITIBANK, N.A. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11887999 filed?
Complaint 11887999 was received by the CFPB on January 31, 2025. It was sent to CITIBANK, N.A. on January 31, 2025.
What state was complaint 11887999 filed from?
Complaint 11887999 was filed from New Jersey. You can view all complaints from this state at /state/NJ.
Was the consumer satisfied with the resolution of complaint 11887999?
Dispute information is not available for complaint 11887999.
What product category is complaint 11887999 about?
Complaint 11887999 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 11887999 submitted?
Complaint 11887999 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11887999?
This situation may involve violations of consumer protection laws related to fair credit billing, truth in lending, and deceptive trade practices. This relates to a Credit card complaint against CITIBANK, N.A. involving "Fees or interest".
How likely is complaint 11887999 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11887999?
This complaint is rated as high risk. The consumer alleges the credit card company is misapplying payments, leading to excessive interest charges and fees, and then terminating communication when the issue is raised, indicating potential deceptive practices.
What regulatory actions apply to complaint 11887999?
Regulators may investigate whether the credit card company's payment allocation policies and customer service practices comply with federal consumer financial protection laws. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 11887999?
Consumers should carefully review their credit card statements, understand the payment allocation hierarchy, and keep detailed records of payments and communications with their card issuer.
Are there state-specific protections for complaint 11887999?
New Jersey consumers are protected by state laws that may offer additional recourse for unfair or deceptive financial practices. This complaint was filed from New Jersey.
How does complaint 11887999 compare to industry norms?
This issue is common across the credit card industry, where payment allocation and fee structures can be complex and sometimes lead to consumer disputes.
Does the credit card company's payment allocation policy align with the disclosures provided to the consumer?
The consumer claims the statement's disclosure contradicts their experience, suggesting a potential discrepancy between advertised policy and actual practice.
What are the consumer's rights when a customer service call is abruptly disconnected during a complaint?
Consumers may have grounds to escalate the complaint to a supervisor or regulatory body if their attempts to resolve an issue are met with poor customer service, including call disconnections.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.