Credit card -- Closing your account -- Complaint #11882182
Complaint Overview
Complaint ID: 11882182
Company: Ava Finance, INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Florida
ZIP Code: 34761
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a customer of Ava XXXX who used their product to improve my credit score. I made some installments and, after deciding to cancel the service, I requested a refund of the remaining balance of {$270.00}. Since XXXX XXXX, 2024, I have been trying to obtain this refund, but Ava XXXX has been unable to process it. They have attempted to make a deposit in all of my accounts, citing security issues as the reason. However, they have informed me that they can not proceed with the deposit due to these security concerns. Instead of providing a refund, Ava XXXX has offered me a gift card as a form of compensation. This gesture is unacceptable and has been ongoing for over XXXX days.
Frequently Asked Questions
What is Complaint #11882182 about?
Complaint #11882182 was filed against Ava Finance, INC regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-01-31T12:00:00-05:00.
How did Ava Finance, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Ava Finance, INC?
Yes, visit the Ava Finance, INC company profile at readthecomplaint.com/company/ava-finance-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.