Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #11881441
Complaint Overview
Complaint ID: 11881441
Company: Goldman Sachs Bank USA
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Missouri
ZIP Code: 631XX
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-03-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
There was a purchase on my walled Apple Card for {$75.00} on XX/XX/year> for a company called adobes however the purchase was from XXXX debit card. I called XXXX to demand a refund and I did a dispute waited XXXX hours got an email saying it was denied because I made the purchase I never agreed to this transaction my phone was missing my daughter is XXXX and made this transaction to get another program they never took that into consideration so I called XXXX to get a refund and the service XXXX is telling me to contact XXXX the fund was taken. By XXXX the subscription was a yearly subscription now they are telling me the subscription was cancelled and I dont have access to to the plan however the fund was taken for a year Ive spoke with rep and support no one can help me XXXX tells me that I will get an email or a call back never get XXXX is been a month I was my funds back
Frequently Asked Questions
What is Complaint #11881441 about?
Complaint #11881441 was filed against Goldman Sachs Bank USA regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-01-31T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.