Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11823170
Complaint Overview
Complaint ID: 11823170
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: New York
ZIP Code: 10990
Date Received: 2025-01-28T12:00:00-05:00
Date Sent to Company: 2025-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> I received a call from a woman stating she was with XXXX XXXX XXXX to notify me that they believed someone set-up a fraudulent checking account in my name. She noted that there were XXXX transactions including the deposit of a stolen check and XXXX XXXX transfers. She provided a XXXX XXXX and XXXX cancellation codes. She instructed me to call telephone # ( XXXX ) XXXX for XXXX XXXX. She indicated that XXXX would walk me through an authentification process to secure my account. I called the number and a man told me to initiate a transaction via XXXX and enter the case number and cancellation code. The telephone numbers he asked me to enter were XXXX and XXXX. The amount of the transaction was {$490.00}. Additionally he said that XXXX XXXX also had to be secured to the link to my chase account and a supplemental transaction of {$1400.00} was made. It did not XXXX on me that this was fraud until he tried to have me send another transaction via XXXX XXXX XXXX XXXX. I immediately called Chase. This was likely within an hour of the transactions being placed. They said they would open a Fraud incident but that there was nothing they could do to recover the money. I also went in person to a branch the following day. I was given a number of the Chase Fraud Dept and they again said there was nothing they could do to stop the payment that was still in PENDING state. I also contacted XXXX XXXX on XX/XX/XXXX within a short time after the transactions and they said they could not help either. Neither Chase or XXXX XXXX could do anything to stop Pending transactions which I was telling them was the result of a scam and no services rendered.
Frequently Asked Questions
What is Complaint #11823170 about?
Complaint #11823170 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-01-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.