Credit card -- Closing your account -- Complaint #11822390
Complaint Overview
Complaint ID: 11822390
Company: U.S. Bancorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 95054
Date Received: 2025-01-28T12:00:00-05:00
Date Sent to Company: 2025-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My US Bank XXXX XXXXXXXX XXXX XXXX was lost and a transaction was declined, then the bank closed my card. Then I made several calls and finally someone answered my call and saying my card was closed due to risk, and refused to provide any more information. I explained the situation and they hung up without listening. All my rewards points worthing about {$450.00} were gone. They are simply robbers.
Frequently Asked Questions
What is Complaint #11822390 about?
Complaint #11822390 was filed against U.S. Bancorp regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-01-28T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.