Credit card -- Fees or interest -- Complaint #11769341
Complaint Overview
Complaint ID: 11769341
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2025-01-25T12:00:00-05:00
Date Sent to Company: 2025-01-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received my statement last month and noticed a {$2.00} fee. I contacted them and they said it was to mail a statement. I have never seen this before. They said I could get it emailed but I don't look at email everyday and was afraid I would miss it. I asked them to removed the fee and close the card. I paid the balance due minus the {$2.00}. The following statement had the {$2.00} still on and another {$2.00} fee for interest minimum. I would pay this just to be done with them but I'm afraid this is just going to continue the following month with another statement and another fee for it. I actually paid a XXXX more on the balance so one of the {$2.00} fees shows as {$1.00} now
Frequently Asked Questions
What is Complaint #11769341 about?
Complaint #11769341 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-01-25T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.