Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11760427
Complaint Overview
Complaint ID: 11760427
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Maryland
ZIP Code: 20746
Date Received: 2025-01-25T12:00:00-05:00
Date Sent to Company: 2025-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Was scammed by a person named XXXX XXXX that used XXXX ( XXXX ) as a payment source. I paid XXXX XXXX {$100.00} with XXXX for seafood, but once I paid the {$100.00} which was quoted for the product that included shipping, XXXX XXXX contacted me again, saying I needed to pay another {$150.00} for insurance with XXXX. At that point I figured out it was a scam, so I contacted my bank, Bank of America. I assumed BofA would have information about the recipient, XXXX XXXX, since the scammers received money and conducted the scam via zelle to XXXX. BofA told me they couldnt find anything about the scammer, which is impossible because they have the bank account information connected to the scammers XXXX account and their phone number. BofA closed out the complaint, and I didnt get my {$100.00}. Why couldnt they just take it back I asked. BofA said they couldnt.
Frequently Asked Questions
What is Complaint #11760427 about?
Complaint #11760427 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-01-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.