Prepaid card -- Problem with a purchase or transfer -- Complaint #11757917
Complaint Overview
Complaint ID: 11757917
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Washington
ZIP Code: 983XX
Date Received: 2025-01-17T12:00:00-05:00
Date Sent to Company: 2025-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Submitted proof to Direct Express ( Comerica Bank ) fraud service department request number XXXX and they determined Twice no error had occured. Requested they send me the documentation they offered to base their decision. And I sent even more proof the order was fraudulent and my XXXXXX/XX/XXXXwas compromised with all my financial info They have ignored 3 requests for their documentation they based their decision on.
Frequently Asked Questions
What is Complaint #11757917 about?
Complaint #11757917 was filed against Comerica regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-01-17T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.