Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11751309
Complaint Overview
Complaint ID: 11751309
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Massachusetts
ZIP Code: 02215
Date Received: 2025-01-25T12:00:00-05:00
Date Sent to Company: 2025-01-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I had a Fraud Charge to my checking Bank of America account ending in XXXX for {$420.00}. They had temp credited me on XX/XX/XXXX but recently on XX/XX/XXXX they denied the charges saying it was valid without telling me their reasoning. I had lost my card prior to the charges being made and contacted them immediately so they had sent me a new card but the charges were not made by me at all. I need them to reopen the case but they are not complying.
Frequently Asked Questions
What is Complaint #11751309 about?
Complaint #11751309 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-01-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.