Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #11682179
Complaint Overview
Complaint ID: 11682179
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: New York
ZIP Code: 10032
Date Received: 2025-01-20T12:00:00-05:00
Date Sent to Company: 2025-01-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Against Citibank for Inaccurate Credit Reporting and Tax Compliance Violation Description of the Problem : I am filing this complaint against Citibank for inaccurate reporting of a charged-off account on my credit report and their failure to issue a required XXXX ( Cancellation of Debt ), which raises concerns about noncompliance with both credit reporting and tax laws. The account ( Account XXXX : XXXX ) was charged off in XX/XX/XXXX, with a balance of {$7800.00} written off. However, Citibank continues to report the account inaccurately as past due with an increased balance of {$8200.00} as of XX/XX/XXXX. This practice is misleading and violates the Fair Credit Reporting Act ( FCRA ). Additionally, despite reporting the account as charged off, Citibank has failed to issue a XXXX, which is legally required when a debt of {$600.00} or more is canceled or forgiven. This omission creates confusion and raises potential tax compliance issues under IRS regulations. The following issues need to be addressed : Inaccurate Credit Reporting : Reporting the account as " charged off '' and " past due '' simultaneously is misleading and damages my credit profile. The payment history also incorrectly suggests ongoing delinquencies in XXXX and XXXX, even though the account was charged off in XXXX. Failure to Issue a XXXX : Citibank has not issued a XXXX for this charged-off account, despite reporting it as a loss. If the debt has been forgiven or canceled, failure to provide this tax document is a violation of IRS regulations. Unexplained Increase in XXXX : The balance has increased from {$7800.00} at the time of the charge-off to {$8200.00}, and Citibank has not provided any explanation or documentation justifying this increase. These practices are causing undue harm to my financial standing, preventing me from accessing credit opportunities, and potentially exposing me to tax complications. Resolution Sought : I request the following actions from Citibank : Remove this account from my credit report entirely due to the lack of compliance with FCRA and IRS regulations. Provide a detailed breakdown of the account balance, including an explanation for the increase in reported balance. If the debt has been forgiven, issue a XXXX as required by law. Provide confirmation of all corrections made to the account reporting. Failure to address these issues promptly will leave me no choice but to pursue further legal remedies and file complaints with additional regulatory agencies, including the IRS. Relevant Dates and Information : Account Opened : XX/XX/XXXX Account Charged Off : XX/XX/XXXX Balance Reported : {$8200.00} ( as of XX/XX/XXXX )
Frequently Asked Questions
What is Complaint #11682179 about?
Complaint #11682179 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-01-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.