Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #11530431
Complaint Overview
Complaint ID: 11530431
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: North Carolina
ZIP Code: 28443
Date Received: 2025-01-14T12:00:00-05:00
Date Sent to Company: 2025-01-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
All is attached with Police Report I am submitting due to the police department not being able to obtain information to solve problem. At some point in XXXX, someone took over my mobile phone and even a man answered a call when my daughter called me. She called again and I answered, and this is when everything started to happen. This " hacker '' withdrawing funds from Bank of America, accessed our XXXX account I am submitting this complaint because, Bank of America refuses to replace my funds from the point of the first withdraw. Even working with Bank of America to put methods in place to stop the withdraws they continued to allow more withdraws. See police report attached that include all the funds that have been stolen and I have not been able to have my funds restored and the banks are not cooperating. When contacting CFPB on Complaint Number XXXX in XX/XX/year>, I had received calls from ( 2 ) different Bank of America executives speaking angrily that I put in this complaint and accused me of taking the funds, after everything was well documented and told me that they would not respond to CFPB.
Frequently Asked Questions
What is Complaint #11530431 about?
Complaint #11530431 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-01-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.