Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #11529878
Complaint Overview
Complaint ID: 11529878
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: Georgia
ZIP Code: 30067
Date Received: 2025-01-14T12:00:00-05:00
Date Sent to Company: 2025-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an alert from XXXX XXXX that my XXXX credit report received a hard inquiry from CITIBANK NA, BEST BUY. I did not apply for a credit card, and this inquiry was initiated fraudulently. The hard inquiry was blocked because my credit is frozen, but I wanted to report nonetheless. Moreover, I received an email from XXXX XXXX, a company I have never done business with, to continue with an application for lease-to-own. This, again, was done fraudulently, because I never applied for such service.
Frequently Asked Questions
What is Complaint #11529878 about?
Complaint #11529878 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2025-01-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.