Credit card -- Problem with a company's investigation into an existing problem -- Complaint #11491986
Complaint Overview
Complaint ID: 11491986
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 95621
Date Received: 2025-01-12T12:00:00-05:00
Date Sent to Company: 2025-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally dispute the following accounts on my most recent credit report due to significant violations of the Fair Credit Reporting Act ( FCRA ), Consumer Financial Protection Bureau ( CFPB ), & the Federal Trade Commission ( FTC ). These violations pertain to inaccuracies, incomplete reporting, and failures to comply wither federal laws requiring accuracy & proper handling of disputes. All of these accounts below have been completely paid in full for several years now. The accounts in dispute follow : XXXX. XXXX XXXX Account ( XXXX ) After reviewing my credit report, I have identified several discrepancies & violations that render these accounts invalid for reporting. Below are the specific violations of the FCRA, CFPB, & FTC : Documented Inconsistencies : XXXX. Different Credit Limits : o Varying amounts across bureaus 2. Inconsistent Closure Dates 3. Different Payment Histories Applicable Laws & Violations : 1. Section 607 ( b ) of FCRA [ 15 U.S.C. 1681e ( b ) ] : Violation : Failure to maintain accurate credit limits 2. Section 611 ( a ) ( 5 ) ( A ) of FCRA [ 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) ] : " If the credit bureau can not verify the accuracy of the disputed information, it must delete the information on the credit report. '' Violation : The XXXX XXXX XXXX failure of accurate reporting means the disputed items/accounts should have been removed. 3. Section 623 ( a ) ( 2 ) of FCRA [ 15 U.S.C. 1681s-2 ( a ) ( 2 ) ] : Violation : Failed to update closure information consistently 4. Section 623 ( a ) ( 1 ) ( A ) of FCRA [ 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ] : Violation : Misrepresentation of account terms 5. CFPB Regulation V, 12 CFR 1022.41 : Violation : Inconsistent reporting of fundamental account terms 6. FTC Commentary 623 ( a ) ( 1 ) ( A ) -2 : Accuracy of account terms Violation : Inconsistent reporting of fundamental account terms
Frequently Asked Questions
What is Complaint #11491986 about?
Complaint #11491986 was filed against Synchrony Financial regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.