Payday loan, title loan, personal loan, or advance loan -- Problem with the payoff process at the end of the loan -- Complaint #11491664
Complaint Overview
Complaint ID: 11491664
Company: Synchrony Financial
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Texas
ZIP Code: 77523
Date Received: 2025-01-12T12:00:00-05:00
Date Sent to Company: 2025-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Subject : Dispute Regarding Refund and Account Closure with XXXX XXXX XXXX Synchrony Bank ) Issue Type : Problems with a credit or consumer loan Details of the Complaint : I financed my Byte aligner treatment through XXXX XXXX, which is owned by Synchrony Bank. Recently, XXXX refunded {$2100.00} to my XXXX account. XXXX informed me that XXXX would refund me the difference between the refunded amount and my outstanding balance. I have verified that my XXXX account is now marked as closed, but I have not received any communication or refund of the difference from XXXXSynchrony Bank XXXX I have contacted XXXX XXXX multiple times to request clarification and to inquire about the timeline for receiving my refund, but they have not responded to my emails or inquiries. I am seeking assistance in resolving the following issues : XXXX. Confirmation of the {$2100.00} refund from XXXX and its application to my account. 2. Confirmation of the outstanding balance prior to the refund. 3. Immediate processing and issuance of the refund for the overpayment difference. 4. Documentation of the account closure and confirmation that no balance remains. Desired Resolution : I would like XXXX XXXXSynchrony Bank to provide : A detailed breakdown of the refund and how it was applied. A full refund of the difference between the {$2100.00} refund and my previous balance. Written confirmation of my account closure and that no further action is required on my part. This lack of communication and delay in processing my refund is unacceptable, and I am requesting CFPBs assistance in resolving this matter promptly. Additional Information : Loan Originator : XXXX XXXX XXXX owned by Synchrony Bank ) Refund Issuer : Byte ( Byte.com ) Account Status : Closed
Frequently Asked Questions
What is Complaint #11491664 about?
Complaint #11491664 was filed against Synchrony Financial regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2025-01-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.