Checking or savings account -- Managing an account -- Complaint #11482757
Complaint Overview
Complaint ID: 11482757
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Kentucky
ZIP Code: 42301
Date Received: 2025-01-11T12:00:00-05:00
Date Sent to Company: 2025-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had payments scheduled for my account ending XXXX and US Bank would withdraw funds for a payment on that specific day and there was an available balance, and then the next day there was even more money available in the account yet the payment was returned, causing me to have to pay late fees for missed payments. I had this happen several times this month and a couple of times last month. XXXX XXXX stated that it would depend on when the deposits were made, and I stated that US Bank 's process seems to be removing funds before depositing funds in order to keep consumers hurting for money and maybe they are in on the scam of charging these late fees. XXXX said that US Bank had no idea of when money would be deposited into my account until the day it happens and told him that was untrue. As I have XXXX bank that pays me XXXX days before US Bank does, which tells me US Bank knows at least XXXX days before they release the funds how much money is coming into my account. So if payments are withdrawn at XXXX, and my paycheck doesn't hit until XXXX, then US Bank says I do not have enough funds. US Bank is always willing to hold my paychecks for days, but when payments are made out of my account they want them to be instant. This is robbery of the American people 's hard earned money! Please Help!
Frequently Asked Questions
What is Complaint #11482757 about?
Complaint #11482757 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-11T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.