Student loan -- Dealing with your lender or servicer -- Complaint #11475121
Complaint Overview
Complaint ID: 11475121
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Massachusetts
ZIP Code: 01108
Date Received: 2025-01-10T12:00:00-05:00
Date Sent to Company: 2025-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a payment of {$1000.00} in XX/XX/XXXX to pay off XXXX XXXX. This was never applied. I called on XX/XX/XXXX they stated they never got it. Called XX/XX/XXXX spoke to XXXX. He said he doesn't see my payment at mohela that it want to Dpt of Education then states I need to send proof. I sent secure message via website on XX/XX/XXXX. Called them back, XXXX states she sees my uploaded documents and to call back in 120 days. I call back XX/XX/XXXX speak to XXXX, she says she sees the payment but for XXXX not XXXX but neither are applied to my loan yet. I resend the information via fax. Supervisor states significant delays call back in ANOTHER 120 fays. Call back XX/XX/XXXX speak to XXXX, she does not see any of this payment. Speak to XXXX, says she sees my evidence and it just needs to be applied to my loan, call back In XXXX Called XX/XX/XXXX - hold quote XXXX minutes. Called XX/XX/XXXX hold quote 196 minutes. XX/XX/XXXX called at XXXX XXXX, hold time quote 2 minutes, I've been on hold for a half hour already. I had a similar problem getting {$100.00} posted to another loan which I also started trying to track down in XX/XX/XXXX and wasn't " found '' and " applied '' until XX/XX/XXXX. This missing payoff payment is for a loan they are now requiring me to make payments on starting XX/XX/XXXX,
Frequently Asked Questions
What is Complaint #11475121 about?
Complaint #11475121 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-01-10T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.