Student loan -- Struggling to repay your loan -- Complaint #11474904
Complaint Overview
Complaint ID: 11474904
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Pennsylvania
ZIP Code: 17325
Date Received: 2025-01-10T12:00:00-05:00
Date Sent to Company: 2025-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am on Income Contingent payment plan, enrolled in PSLF payment tracker program. I am missing my payment history from XX/XX/XXXX through XX/XX/XXXX. I have documentation from both my bank payment history and Navient billing/payment history demonstrating payment on the loans. I have placed number feedback cases for assistance, each one closed with no action. I filed a reconsideration case with studentaid.gov on XX/XX/XXXX ( case number XXXX ). There has been no communication on the account status. This inaccurate accounting has delayed my eligibility for PSLF forgiveness. I work in a XXXX XXXX and previously worked in XXXX XXXX XXXX. All my PSLF employment verification is current. I call the studentaid.gov PSLF customer service line weekly for updates. Each week I am provided information that differs from the prior week. There appears to be no accountability and agents just share what they think to be true.
Frequently Asked Questions
What is Complaint #11474904 about?
Complaint #11474904 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-01-10T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.