Credit card -- Other features, terms, or problems -- Complaint #11459031
Complaint Overview
Complaint ID: 11459031
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Massachusetts
ZIP Code: 015XX
Date Received: 2025-01-09T12:00:00-05:00
Date Sent to Company: 2025-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After filing my initial complaint here regarding the absolutely exorbitant deferred interest on promotional balances, I lost the ability to see all of my promotional balances through any web browser on multiple devices. I have made 4 calls regarding this, been transferred to their tech support, told a ticket was placed and not a single response or resolution has been made. The only way now for me to see my promotional balances is to log into a computer to view statements that only populate once per month. I can no longer anticipate or review deferred interest, allocate payments above the minimum due, or see what the remaining balances are. It's making it nearly impossible to effectively review, use, and pay my credit balances and it only started after my complaint here. I have to call every time I pay to allocate payments. The last person I spoke to said she could see everything just fine on her end, which makes me feel that this is a targeted attack on me personally when this information is unavailable through any means to me. I used to love Best Buy before this nightmare.
Frequently Asked Questions
What is Complaint #11459031 about?
Complaint #11459031 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-01-09T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.