Credit card -- Advertising and marketing, including promotional offers -- Complaint #11425915
Complaint Overview
Complaint ID: 11425915
Company: U.S. Bancorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 95695
Date Received: 2025-01-07T12:00:00-05:00
Date Sent to Company: 2025-01-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened XXXX XXXX visa credit card on XX/XX/year>. I paid {$450.00} annual fee and have maintained good relationship with XXXX Bank -- as in making payments in time. Per the website advertisement : XXXX XXXX XXXX, I was supposed to receive XXXX of {$25.00} inflight duty free coupons annually within XXXX to XXXX weeks from opening the card. I have not received them, so I called XXXX Bank twice today only to be told that they can't help. I am writing this to request my missing coupons.
Frequently Asked Questions
What is Complaint #11425915 about?
Complaint #11425915 was filed against U.S. Bancorp regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-01-07T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.