Credit card -- Problem with a purchase shown on your statement -- Complaint #11392375
Complaint Overview
Complaint ID: 11392375
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 11224
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX was a victim of the nation wide XXXX data breach, my personal information was used to purchase rental vehicles from XXXX on XX/XX/XXXX ( {$4000.00} ) ( Dispute case # XXXX ), XX/XX/XXXX ( {$760.00} ) ( Dispute case # XXXX ) and XX/XX/XXXX ( {$490.00} ) ( Dispute case # XXXX ). My credit card company APPLE CARD, Goldman Sachs Bank USA, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX, PA failed to investigate the fraudulent card pursuant to their own internal policies for handling consumer billing disputes. Apple Card, failed to arbitrate the dispute per consumer contract agreement upon the consumer request. Apple Card fraudulently informed the consumer that if he made payments to the card while the dispute was pending he would have access to his available credit. When the consumer made two {$1300.00} payments he was shortly thereafter blocked from using his available credit card. Apple Card still has refused to refund his {$2600.00} payment after they blocked his available credit limit upon his request. Apple Card has refused to provide the consumer with a copy of their written internal consumer billing dispute investigation policies and procedures. Apple Card has hidden dispute cases where XXXX XXXX has won allowing him to to have access to his credit limit while his dispute is pending.
Frequently Asked Questions
What is Complaint #11392375 about?
Complaint #11392375 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.