Checking or savings account -- Managing an account -- Complaint #11392346
Complaint Overview
Complaint ID: 11392346
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Illinois
ZIP Code: 60614
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My wife and I have had a joint checking account at Citibank along with other financial products such as savings, a mortgage and a XXXX. My wife opened the XXXX about 10 years ago and she let Citibank manage the account. My wife started receiving calls sometime in summer XXXX from somebody who said the bank needs to see her passport copy. As she believed it was a scam, she kept ignoring the request. In the middle of XXXXXXXX XXXX XXXX, the bank locked the checking account abruptly and we were not able to access to the account. When we reached out to the bank, the bank said it locked the account as we did not provide the bank with her passport copy. It took a week for the bank to unlock the account after we provided her passport copy, during which we missed a couple of scheduled payments resulting in late charges by an utility company in total {$50.00}. We requested the bank to reimburse the {$50.00}, but the bank has completely ignored our request so far. What the bank did to us is I believe unlawful and I would like to bring this to the attention to the regulatory body.
Frequently Asked Questions
What is Complaint #11392346 about?
Complaint #11392346 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.