Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #11391705
Complaint Overview
Complaint ID: 11391705
Company: Fidelity National Information Services, INC. (Fnis)
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: California
ZIP Code: 946XX
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It has come to my attention that Chexsytem and XXXX XXXX both continue to report fraudulent and damaging information in my consumer reports in their systems. My identity was stolen. It has been years and it seems every year Im finding more information to ruin my credit. There are accounts listed on my reports that were opened fraudulent using my stolen drivers license. You all have accounts listed in my report that arent even my social security number. My chexsystems report has been locked since XXXX yet I find out there are bank accounts that were opened in XXXX which I dont understand because I didnt authorize them being opened. Per the FCA all information in my report that is fraudulent should be removed and blocked. I will be attaching my FTC report. I bank with XXXX XXXX right now and they have my accounts restricted because they stated they found another with my information and I didnt have knowledge of they also stated there were several accounts with my name and birthdate but different social security numbers. I am now having to fly out to a branch to verify my identity so my account can be verified. Had this not happened I wouldve never known about this.
Frequently Asked Questions
What is Complaint #11391705 about?
Complaint #11391705 was filed against Fidelity National Information Services, INC. (Fnis) regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.