Credit card -- Problem with a purchase shown on your statement -- Complaint #11391482
Complaint Overview
Complaint ID: 11391482
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10466
Date Received: 2025-01-05T12:00:00-05:00
Date Sent to Company: 2025-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
After experiencing extreme XXXX pain, my insurance company, XXXX, recommended The XXXX XXXXXXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ). On XX/XX/year> I went to dentist. After receiving my consultation, the dentist determined I needed XXXX XXXX XXXX. The dentist recommended additional XXXX XXXX, which I advised I would return at a later date to discuss. The dentist suggested I apply for a care credit card to cover the extra cost as insurance may not cover it. I did agree to apply for the credit card. The following month, I received a credit card charge of over {$6500.00}. Confused by the amount of the bill I contacted the dental office, the dentist advised me that I'was being charged for the anticipated treatment I needed, and I could return at any time to finish the service. I disputed the billing with the credit card company several times, as I don't believe I should pay for anticipated treatment. The credit card company ( Care Credit ) refunded {$4000.00} and left a balance of {$2400.00} that I am disputing. After research, I discovered the dental office billed both XXXX and the care credit card amost {$8000.00}. I only received a XXXX XXXX XXXX. I have contacted the dental office several times to obtain a detailed invoice of the charges billed and the service I received. These requests have been ignored. I have disputed the charges with the credit card company several times, and each time, my dispute was denied. Now, this is my final attempt at receiving some assistance with this matter. I am XXXX XXXX XXXX and retired, and on Medicare, I can not afford an {$8000.00} bill for treatment I never received. Also, with several disputes made to the credit card company, they said they sent out a resolution letter from mail but I have never received any. Please help!
Frequently Asked Questions
What is Complaint #11391482 about?
Complaint #11391482 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-01-05T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.