Checking or savings account -- Managing an account -- Complaint #11387769
Complaint Overview
Complaint ID: 11387769
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 79912
Date Received: 2025-01-04T12:00:00-05:00
Date Sent to Company: 2025-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was the victim of a scam involving someone impersonating Chase Bank. On XX/XX/XXXX, I received a call from someone claiming to be a Chase representative, who convinced me to provide my cvc under the pretense of verifying my account or addressing fraudulent activity. Believing it was a legitimate request, I provided the cvc without understanding it was part of a scam. Shortly after, unauthorized ATM withdrawals were made from my account, totaling [ {$190.00} & {$500.00} ]. I reported these transactions to Chase immediately and opened a claim. Initially, Chase refunded the disputed amount, but the funds were later withdrawn from my account again without clear explanation. Chase has since denied my claim, stating that the transactions were authorized because the PIN/CVC was used. However, I was scammed into providing my PIN by someone impersonating Chase, and I had no knowledge or intention of authorizing these transactions. I have repeatedly explained this situation to Chase representatives and provided supporting information, including a detailed report of the fraudulent call and transaction history. Despite my efforts, Chase has refused to refund the stolen funds, leaving me unfairly responsible for losses caused by fraudulent activity. I am seeking a resolution that acknowledges the circumstances of the scam and restores the funds taken from my account.
Frequently Asked Questions
What is Complaint #11387769 about?
Complaint #11387769 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-01-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.