Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11377077
Complaint Overview
Complaint ID: 11377077
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Alabama
ZIP Code: 357XX
Date Received: 2025-01-03T12:00:00-05:00
Date Sent to Company: 2025-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX credit card had refunded {$940.00} on XX/XX/XXXX Which was correct, then when I got statement XX/XX/XXXX they had the {$940.00} back on my account. Ive called multiple times and got the run around saying they would fix it and as of XX/XX/XXXX it still isnt fixed and they have added {$960.00} and {$860.00} for me to pay in full. I talked to a XXXX on XX/XX/XXXX told her the situation and she asked if I wanted off the flex plan and I said I want the {$940.00} off the flex plan because it had been refunded the month before, she was rude and the next thing I know is when the two other charges were added. I spoke to XXXX on XX/XX/XXXX said it would be handled in the next 3-5 days. Ive not heard a word. All I wanted was the {$940.00} off and its turned into a nightmare with Citi credit card. Not only does these charges add interest but its adding fees for the flex plan as well. All I wanted is them to make the refund stick and take the {$940.00} off..
Frequently Asked Questions
What is Complaint #11377077 about?
Complaint #11377077 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-01-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.