Credit card -- Problem with a purchase shown on your statement -- Complaint #11352010
JPMorgan Chase Fails to Resolve Credit Card Dispute, Consumer Receives Monetary Relief
Complaint Overview
Complaint ID: 11352010
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60620
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2025-01-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The company's failure to adequately address the consumer's dispute suggests potential systemic issues in their dispute resolution process, which could lead to further complaints and regulatory scrutiny.
Consumer Sentiment: negative
Topics: Credit card disputes, Billing errors, Consumer protection
AI Analysis
CFPB complaint 11352010 was filed against JPMORGAN CHASE & CO. regarding Credit card (General-purpose credit card or charge card), specifically about "Problem with a purchase shown on your statement". A consumer disputed a purchase on their credit card statement with JPMORGAN CHASE & CO., but the company did not resolve the dispute, leading to a closed case with monetary relief. The complaint was received on December 31, 2024 from Illinois. The company responded with "Closed with monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should clearly document all communication with their credit card company regarding disputes and be prepared to escalate the issue if it is not resolved satisfactorily.
Legal Context & Consumer Protection Laws
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts, on their credit card statements.
Regulatory Insight
This case highlights the importance of timely and effective dispute resolution under the FCBA, as regulators may investigate patterns of non-compliance.
Resolution Likelihood
mixed
State-Specific Consumer Protections
Illinois has consumer protection laws that may offer additional recourse for individuals experiencing issues with credit card companies.
Industry Comparison
Credit card companies generally have established dispute resolution processes, but the effectiveness of these processes can vary, leading to consumer dissatisfaction.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11352010 about?
CFPB complaint 11352010 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Credit card company isn't resolving a dispute about a purchase on your statement". This complaint was filed against JPMORGAN CHASE & CO. on December 31, 2024.
Which company is complaint 11352010 filed against?
Complaint 11352010 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 11352010?
JPMORGAN CHASE & CO. responded with "Closed with monetary relief". The response was marked as timely by the CFPB.
When was complaint 11352010 filed?
Complaint 11352010 was received by the CFPB on December 31, 2024. It was sent to JPMORGAN CHASE & CO. on January 2, 2025.
What state was complaint 11352010 filed from?
Complaint 11352010 was filed from Illinois. You can view all complaints from this state at /state/IL.
Was the consumer satisfied with the resolution of complaint 11352010?
Dispute information is not available for complaint 11352010.
What product category is complaint 11352010 about?
Complaint 11352010 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 11352010 submitted?
Complaint 11352010 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11352010?
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts, on their credit card statements. This relates to a Credit card complaint against JPMORGAN CHASE & CO. involving "Problem with a purchase shown on your statement".
How likely is complaint 11352010 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11352010?
This complaint is rated as medium risk. The company's failure to adequately address the consumer's dispute suggests potential systemic issues in their dispute resolution process, which could lead to further complaints and regulatory scrutiny.
What regulatory actions apply to complaint 11352010?
This case highlights the importance of timely and effective dispute resolution under the FCBA, as regulators may investigate patterns of non-compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 11352010?
Consumers should clearly document all communication with their credit card company regarding disputes and be prepared to escalate the issue if it is not resolved satisfactorily.
Are there state-specific protections for complaint 11352010?
Illinois has consumer protection laws that may offer additional recourse for individuals experiencing issues with credit card companies. This complaint was filed from Illinois.
How does complaint 11352010 compare to industry norms?
Credit card companies generally have established dispute resolution processes, but the effectiveness of these processes can vary, leading to consumer dissatisfaction.
What are the typical timelines for a credit card company to resolve a dispute under the FCBA?
Under the FCBA, credit card companies generally have two billing cycles, but no more than 90 days, to investigate and resolve a billing dispute.
What steps can a consumer take if their credit card dispute is not resolved satisfactorily?
If a dispute is not resolved, a consumer can file a complaint with the CFPB, contact their state's Attorney General, or seek legal counsel.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.