Debt collection -- Attempts to collect debt not owed -- Complaint #11346151
Consumer Portfolio Services Accused of Collecting Unowed Debt
Complaint Overview
Complaint ID: 11346151
Company: Consumer Portfolio Services, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Illinois
ZIP Code: 60472
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2025-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company may face regulatory scrutiny and potential fines if found to be engaging in widespread debt collection violations.
Consumer Sentiment: negative
Topics: Debt collection, Impersonation, Identity theft
AI Analysis
CFPB complaint 11346151 was filed against Consumer Portfolio Services, Inc. regarding Debt collection (I do not know), specifically about "Attempts to collect debt not owed". A consumer reported that Consumer Portfolio Services, Inc. attempted to collect a debt that was not theirs, and the complaint was closed with an explanation. The complaint was received on December 31, 2024 from Illinois. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should dispute any debt they believe is not theirs in writing and keep records of all communication.
Legal Context & Consumer Protection Laws
The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using deceptive or unfair practices, including attempting to collect debts from the wrong person.
Regulatory Insight
This case highlights the importance of robust internal controls and training for debt collection agencies to prevent errors and ensure compliance.
Resolution Likelihood
mixed
State-Specific Consumer Protections
Illinois law may offer additional protections for consumers against unfair debt collection practices.
Industry Comparison
This is a common issue in the debt collection industry, where errors in identifying the correct debtor can lead to significant consumer harm.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11346151 about?
CFPB complaint 11346151 involves Debt collection (I do not know). The consumer reported an issue with "Attempts to collect debt not owed", specifically "Debt is not yours". This complaint was filed against Consumer Portfolio Services, Inc. on December 31, 2024.
Which company is complaint 11346151 filed against?
Complaint 11346151 was filed against Consumer Portfolio Services, Inc.. You can view all complaints against this company on their profile page at /company/consumer-portfolio-services-inc.
What was the company's response to complaint 11346151?
Consumer Portfolio Services, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11346151 filed?
Complaint 11346151 was received by the CFPB on December 31, 2024. It was sent to Consumer Portfolio Services, Inc. on January 7, 2025.
What state was complaint 11346151 filed from?
Complaint 11346151 was filed from Illinois. You can view all complaints from this state at /state/IL.
Was the consumer satisfied with the resolution of complaint 11346151?
Dispute information is not available for complaint 11346151.
What product category is complaint 11346151 about?
Complaint 11346151 is categorized under "Debt collection", specifically "I do not know". This is one of the product categories tracked by the CFPB.
How was complaint 11346151 submitted?
Complaint 11346151 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11346151?
The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using deceptive or unfair practices, including attempting to collect debts from the wrong person. This relates to a Debt collection complaint against Consumer Portfolio Services, Inc. involving "Attempts to collect debt not owed".
How likely is complaint 11346151 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11346151?
This complaint is rated as medium risk. The company may face regulatory scrutiny and potential fines if found to be engaging in widespread debt collection violations.
What regulatory actions apply to complaint 11346151?
This case highlights the importance of robust internal controls and training for debt collection agencies to prevent errors and ensure compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Debt collection industry.
What should the consumer do about complaint 11346151?
Consumers should dispute any debt they believe is not theirs in writing and keep records of all communication.
Are there state-specific protections for complaint 11346151?
Illinois law may offer additional protections for consumers against unfair debt collection practices. This complaint was filed from Illinois.
How does complaint 11346151 compare to industry norms?
This is a common issue in the debt collection industry, where errors in identifying the correct debtor can lead to significant consumer harm.
What steps should a consumer take if they receive collection attempts for a debt they do not owe?
Consumers should immediately send a written dispute letter to the debt collector and the credit bureaus, requesting validation of the debt and ceasing collection activities until verified.
What are the potential consequences for a debt collector who attempts to collect a debt from the wrong person?
Debt collectors can face legal action, including lawsuits from consumers, and regulatory penalties from agencies like the CFPB for violating the FDCPA.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.