Debt collection -- Communication tactics -- Complaint #11345772
Complaint Overview
Complaint ID: 11345772
Company: Citibank, N.A.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2025-01-01T12:00:00-05:00
Date Sent to Company: 2025-01-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
basically I opened up an account with citi bank credit card never used the card until I really needed to and unfortunately for me I work in restaurants and we have slow season so basically only people who been working for the company the longest can get more hours the rest of employees and the credit card company gave me 1 option I could use to possibly qualify for assistance but I was not approved because I was late on payments and when the harassment of phone calls I was never able to catch up because they never tried to work with me.
Frequently Asked Questions
What is Complaint #11345772 about?
Complaint #11345772 was filed against Citibank, N.A. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-01-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.