Credit card -- Problem with a purchase shown on your statement -- Complaint #11338241
Complaint Overview
Complaint ID: 11338241
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60108
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Paypal dispute XXXX XXXX XXXX XXXX XXXX for {$130.00} was filed as a dispute with Paypal on XX/XX/XXXX. After days of waiting, I was instructed to send the item back to merchant and upload tracking number to the site for refund. Today is XX/XX/XXXX the item has been returned since XX/XX/XXXX and my credit has still not been processed. Per paypal oversees 'It is still under review '' This is exploitation of the consumer. There is nothing to review. If they don't have staff or computers to resolve a simple refund then why are they holding onto the funds for an excessive amount of time, while this is on the Paypal Credit Card. Fees. Interest. Refusing to refund to balance, and instead holding onto consumer funds while 'in review '. I have called to speak with Supervisor XXXX 2 times, and they advise there is nothing they can do. Representatives tell you to 'send in more information ' to expedite the process when in fact it slows it down. This is exploitation of the consumer. Please investigate. Paypal is not a small company, that can not afford staff or computers. If they had staff, and computers this would not take 3 weeks to issue a refund. Who wins, who looses?
Frequently Asked Questions
What is Complaint #11338241 about?
Complaint #11338241 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.