Checking or savings account -- Opening an account -- Complaint #11318537
Complaint Overview
Complaint ID: 11318537
Company: Keycorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: New York
ZIP Code: XXXXX
Date Received: 2024-12-29T12:00:00-05:00
Date Sent to Company: 2024-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spend six weeks on XXXXXXXX XXXX XXXXXXXX on XX/XX/XXXXXXXX XXXX by last or first days on XXXX open d an account.. Is about same XXXX # XXXX .last week I got a call from key Bank. ask first r details for the case. The first time I ask by email..bank mentioned on SUBJECT..write Case # XXXX These day I were there, a person were there too XXXX XXXX. phone # XXXX who I calld ask remains these days .he does, were agree I should ask for that account. any question you can contact him. XXXX XXXX
Frequently Asked Questions
What is Complaint #11318537 about?
Complaint #11318537 was filed against Keycorp regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-12-29T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.