Credit card -- Closing your account -- Complaint #11317896
Complaint Overview
Complaint ID: 11317896
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 30045
Date Received: 2024-12-29T12:00:00-05:00
Date Sent to Company: 2024-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened this account in XXXX. Company sent me a letter stating that they closed my account on XX/XX/XXXX based on information in my XXXX credit file accessed on XX/XX/XXXX. The accessing of my XXXX credit file on XX/XX/XXXX was done without my authorization. I had two credit card accounts with them. They closed the XXXX XXXX XXXX card that had a {$10000.00} balance. This has had a huge negative affect on my credit. I am appalled that they can access my credit file without my prior authorization.
Frequently Asked Questions
What is Complaint #11317896 about?
Complaint #11317896 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-12-29T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.