Credit card -- Problem with a purchase shown on your statement -- Complaint #11311833
Complaint Overview
Complaint ID: 11311833
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95492
Date Received: 2024-12-28T12:00:00-05:00
Date Sent to Company: 2024-12-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On or about XX/XX/year>, Chase Bank contacted me about suspicious activity on my credit card. Someone had charged {$640.00} for tickets to XXXX XXXX XXXX XXXX. I have never been to XXXX XXXX XXXX XXXX and told Chase Bank in a phone call they recorded that the charge was not authorized by me. Chase Bank reversed the charge. However, there was another charge immediately before the {$640.00} for XXXX XXXX XXXX XXXX for another {$640.00} that Chase Bank is insisting was authorized by me after I have repeatedly told them I did not authorize either {$640.00} charge. I appealed their ruling 3 times and Chase Bank is refusing to credit me for the fraud. I have read online complaints by other Chase Bank card holders who have also been scammed and Chase Bank held the card holders accountable for unauthorized charges. I am shocked that Chase Bank does not uphold ethical business practices to protect their customers from fraudulent activity and have severed my relationship with them.
Frequently Asked Questions
What is Complaint #11311833 about?
Complaint #11311833 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.