Checking or savings account -- Managing an account -- Complaint #11311799
Complaint Overview
Complaint ID: 11311799
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: Ohio
ZIP Code: 436XX
Date Received: 2024-12-28T12:00:00-05:00
Date Sent to Company: 2024-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024 a fraudulent check was cashed on my business bank account checking account at Chase Bank. My spouse saw this fraudulent check go through and notified them on XX/XX/2024. I filled out and submitted their " Unauthorized signature or forged item declaration '' paperwork, took it into the branch on XX/XX/2024to the chase branch at XXXX XXXX XXXX XXXX XXXX XXXX. They said we needed to file a police report, which we did on XX/XX/2024 and got the report XX/XX/2024, took it to the branch on XX/XX/2024. Chase said they couldn't help us without a police report. As of XX/XX/2024, I've now been given the run around by Chase Fraud department on 3-4 different occasions. They tell us they have everything XX/XX/2024 at the branch when XXXX XXXX from the Chase branch called in. At that time I was told it would take 3-5 business days to resolve. We spoke to the fraud department on XX/XX/2024, they said it would be resolved XX/XX/2024. Today I called and the fraud department is now claiming they can't do anything because they still have not received the police report. We are still out {$7200.00} because Chase cashed a check against our account that was fraudulent and is refusing to do anything to help us get the funds back. I'm tired of hearing one excuse after another.
Frequently Asked Questions
What is Complaint #11311799 about?
Complaint #11311799 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.