Student loan -- Struggling to repay your loan -- Complaint #11304689
Complaint Overview
Complaint ID: 11304689
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: Colorado
ZIP Code: 80526
Date Received: 2024-12-27T12:00:00-05:00
Date Sent to Company: 2024-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted requests to be placed on an ICR plan in XXXX, XXXX, XXXX, and XXXX of 2024. I have screen shots that all of these requests were sent from the StudentAid.gov website. I have spent hours on the phone with MOHELA and StudentAid. Representatives confirmed that my application was received from XXXX and is in processing. I am now hearing of people who applied months after me being placed on an IBR plan while I have been in limbo since XXXX.
Frequently Asked Questions
What is Complaint #11304689 about?
Complaint #11304689 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-12-27T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.