Credit card -- Problem with a purchase shown on your statement -- Complaint #11276023
Complaint Overview
Complaint ID: 11276023
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 95123
Date Received: 2024-12-23T12:00:00-05:00
Date Sent to Company: 2024-12-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am filing this complaint regarding the handling of a disputed charge on my Bank of America credit card ( ending in XXXX ). On XX/XX/year>, I was charged {$69.00} by XXXX XXXX for a Monthly Premium Business subscription. I contacted Bank of America to dispute this charge because I was unable to use the service during the billing period, and I believed the charge was made in error. Despite providing all necessary information and explaining my situation, Bank of America denied my claim ( Claim # XXXX ), citing that XXXX was " willing and able to provide the service. '' However, their resolution relied solely on XXXX 's response without adequately addressing my perspective as a consumer or the fact that I was unable to utilize the subscription service. The chargeback was rejected, and the {$69.00} was added back to my balance.
Frequently Asked Questions
What is Complaint #11276023 about?
Complaint #11276023 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.