Credit card -- Other features, terms, or problems -- Complaint #11275410
Complaint Overview
Complaint ID: 11275410
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 92804
Date Received: 2024-12-21T12:00:00-05:00
Date Sent to Company: 2024-12-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I accidentally sent a payment through XXXX XXXX from my XXXX XXXX account to a closed credit card account at Chase, which was closed in XXXX. I requested a refund for the payment, but Chase informed me that they could not find a credit card account with them, and it is not linked to my Social Security number. I am seeking clarification on why this payment was processed to a closed account and how I can get the payment refunded. I first visited a Chase branch where XXXX assisted me by calling a representative. They couldnt find my credit card account using my Social Security number and said they needed my credit card account number, which I didnt have because the account was closed. I was told they could not find a credit card account with them. I had to look up my credit history at XXXX to find my account number. Once I provided it, Chase said I would have to mail them proof that the funds had been taken from my XXXX XXXX account. After a week, I didnt receive anything, so I called customer service, but they couldnt assist me. I went back to the branch, and they reiterated that because my credit card account number wasnt linked to my Social Security number, there was nothing they could do, and I would need to go back to XXXX XXXX to request the money back. I visited XXXX XXXX in person, and they confirmed the payment was processed correctly. They declined my claim and said I needed to go back to Chase, as they should have kept my account in the system for over 10 years.
Frequently Asked Questions
What is Complaint #11275410 about?
Complaint #11275410 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-12-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.